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  1. Call Queue: Simultaneous | Add more than 50 members

    23 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Wil supported this idea  · 
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    Wil commented  · 

    Absolutely this. We have large queues where many reps aren't available at a given time. Forcing us to modify this regularly or come up with bad solutions that make customers wait longer.

    I would even be fine if it capped at 50 ACTUAL ringing phones. Currently our queues have 50 people with 10 available at any given time.