Absolutely this. We have large queues where many reps aren't available at a given time. Forcing us to modify this regularly or come up with bad solutions that make customers wait longer.
I would even be fine if it capped at 50 ACTUAL ringing phones. Currently our queues have 50 people with 10 available at any given time.
Wil
supported this idea
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Absolutely this. We have large queues where many reps aren't available at a given time. Forcing us to modify this regularly or come up with bad solutions that make customers wait longer.
I would even be fine if it capped at 50 ACTUAL ringing phones. Currently our queues have 50 people with 10 available at any given time.