← RingCentral Ideas

Settings and activity

8 results found

  1. Ability to Sort Digital Inboxes By date and time

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Peter shared this idea  · 

  2. RingCX Voicemail to Digital Queue

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Peter supported this idea  · 

  3. Prevent digital interactions that an agent re-queues (transfers to queue) from showing in my inbox.

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Peter shared this idea  · 

  4. Show messages assigned to agent in My Messages rather than my inbox

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Peter shared this idea  · 

  5. Allow Agents to Pesent a Withheld Number

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Peter shared this idea  · 

  6. Call Queue Overflow

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Peter shared this idea  · 

  7. Ability to cancel or extend after call wrap

    48 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Peter supported this idea  · 

  8. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Peter supported this idea  ·