Settings and activity

7 results found

1. RingCX Voicemail to Digital Queue

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Aug 22, 2024

2. Prevent digital interactions that an agent re-queues (transfers to queue) from showing in my inbox.

   2 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   I do not reproduce this behavior

   • In "My messages" tab, I transfer to another queue
   • Submit Disposition screen appears
   • after Submitting, the interaction disappears from Agent view

   
   

   Can you please describe in more detail?

   Peter shared this idea  ·  Aug 22, 2024

3. Show messages assigned to agent in My Messages rather than my inbox

   2 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter shared this idea  ·  Aug 22, 2024

4. Allow Agents to Pesent a Withheld Number

   1 vote

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Peter shared this idea  ·  Jul 30, 2024

5. Call Queue Overflow

   4 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Peter shared this idea  ·  Jul 1, 2024

6. Wrap Time / After Contact Work

   128 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 1, 2024

7. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jun 27, 2024