← RingCentral Ideas

Settings and activity

7 results found

  1. RingCX Voicemail to Digital Queue

    9 votes
    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Peter supported this idea  · 

  2. Prevent digital interactions that an agent re-queues (transfers to queue) from showing in my inbox.

    2 votes
    1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Peter shared this idea  · 

  3. Show messages assigned to agent in My Messages rather than my inbox

    2 votes
    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Peter shared this idea  · 

  4. Allow Agents to Pesent a Withheld Number

    1 vote
    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Peter shared this idea  · 

  5. Call Queue Overflow

    4 votes
    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Peter shared this idea  · 

  6. Wrap Time / After Contact Work

    128 votes
    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Peter supported this idea  · 

  7. Change agent state through Max Supervisor

    110 votes
    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Peter supported this idea  ·