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Show messages assigned to agent in My Messages rather than my inbox

When a message is assinged directly to an agent in routing mode, it shows in my inbox and not my messages.
Make it so these messages show in my messages, this would negate the need for agents to look in my inbox and they can simply work from my messages.

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Peter shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminGrigori (Product Manager Contact Center, RingCentral) commented  ·   ·  Report

    Hello Peter,
    when you said: "When a message is assigned directly to an agent in routing mode, it shows in my inbox and not my messages." did you mean that in Inbox (All messages) we use the assign button to assign a message to an Agent, and you expect this to create an interaction (task) visible in My Messages, right?

    so not " is assigned directly to an agent in routing mode" but is assigned directly to an agent in Inbox mode (All Messages)

  • Robin commented  ·   ·  Report

    Frankly, this seems to be a no-brainer. Why didn't the system do this already?

    It makes the system seem broken that it doesn't do this.