I‘m troubled and growing increasingly frustrated by the urgent necessity to disable dial-by-extension. Inbound callers have been shamelessly exploiting this feature to circumvent our internal call queues and directly dial extensions, causing significant disruptions to our phone call flow. It is discouraging that such a basic feature, commonly found in most other phone systems, is lacking. While we have been contemplating RingCentral for other projects, we are now compelled to seriously reconsider our options and explore alternative systems if this critical feature is not promptly introduced to RingCentral.
Franco
supported this idea
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I‘m troubled and growing increasingly frustrated by the urgent necessity to disable dial-by-extension. Inbound callers have been shamelessly exploiting this feature to circumvent our internal call queues and directly dial extensions, causing significant disruptions to our phone call flow. It is discouraging that such a basic feature, commonly found in most other phone systems, is lacking. While we have been contemplating RingCentral for other projects, we are now compelled to seriously reconsider our options and explore alternative systems if this critical feature is not promptly introduced to RingCentral.