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  1. Configurable Data Retention Period for AI Notes

    11 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Melissa supported this idea  · 

  2. Have the availability to disable the "Accept Queue Calls" feature in settings

    21 votes

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    6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Melissa commented  · 

    We need this functionality as well. It makes sense that if you recognize the need for admins and managers to control a user's ability to toggle their status for a specific queue, they should also have the ability to control a user's access to toggle themselves off from all queues.

    Melissa supported this idea  ·