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  1. Have the availability to disable the "Accept Queue Calls" feature in settings

    13 votes

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Melissa commented  · 

    We need this functionality as well. It makes sense that if you recognize the need for admins and managers to control a user's ability to toggle their status for a specific queue, they should also have the ability to control a user's access to toggle themselves off from all queues.

    Melissa supported this idea  ·