Have the availability to disable the "Accept Queue Calls" feature in settings
RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.
13
votes
Peter
shared this idea
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Melissa
commented
We need this functionality as well. It makes sense that if you recognize the need for admins and managers to control a user's ability to toggle their status for a specific queue, they should also have the ability to control a user's access to toggle themselves off from all queues.