This is important to us so that we can overflow our call queue to a third party/outsourced helpdesk when our staff are unavailable. While we can manually forward all queue calls, that is an admin task that has to be done every time we have a team meeting or are otherwise not able to take calls. We don’t want our callers to sit on hold arbitrarily until the wait time expires when no members are available.
Kevin
supported this idea
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This is important to us so that we can overflow our call queue to a third party/outsourced helpdesk when our staff are unavailable. While we can manually forward all queue calls, that is an admin task that has to be done every time we have a team meeting or are otherwise not able to take calls. We don’t want our callers to sit on hold arbitrarily until the wait time expires when no members are available.