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  1. Call Queue members visibility to calls in queue

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    9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    EcoCare commented  · 

    Dear RingCentral Team,

    I wanted to emphasize how critical call queues are for our business operations. Having an organized call queue system ensures that incoming calls are managed efficiently, minimizing wait times and ensuring that no customer is left unattended. This is essential for maintaining high customer satisfaction, especially during peak times. It also helps prioritize calls, improve team productivity, and ensures a smooth workflow for our staff, ultimately leading to better customer service and retention.

    We strongly recommend continuous improvements to call queue features, as they are key to our operational success.

    EcoCare supported this idea  ·