Call Queue members visibility to calls in queue
Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.
Jessa
shared this idea
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Shalini
commented
I need this PLEASE!
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Russell
commented
To me this is a really basic feature. If I am already on the phone then I really need to see if someone else is calling me so I can decide whether to send them to voicemail or take the new caller. Just like I do as a basic feature on my mobile.
If I call a client and they don't answer, I will always leave them. voicemail. A lot of the time they start calling me back whilst I am leaving them a voicemail but my phone doesn't tell me they are calling. Then when I end the voicemail, I have no idea that the client did actually try calling me back as RingCentral thinks I was busy. I need the option to end my voicemail and pick up the phone to my client. Again, this is such a basic feature that my iPhone does for personal calls.
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JT
commented
Hello,
Any Call Center needs to be able to see how many active/ incoming calls they have. Without this it becomes hard to catch every call before callers disconnect while waiting in the queue. -
Jason
commented
We need to have the ability to have queue members have visibility into the call queue!