When a patient is transferred from an internal phone to the call queue, it needs to have the original caller's ID and number. We just had a patient select the new callback option, and the only number we had to call back was that of the employee who transferred the call.
Kaylen
supported this idea
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When a patient is transferred from an internal phone to the call queue, it needs to have the original caller's ID and number. We just had a patient select the new callback option, and the only number we had to call back was that of the employee who transferred the call.