Settings and activity

13 results found

1. Month on Month Seeking (Forward/Backwards) button for Schedule/Intraday Manager

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kierron supported this idea  ·  Oct 10, 2024
   Kierron shared this idea  ·  Aug 1, 2024

2. WFM Pro - Hierarchy View within Schedule Manager

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Kierron supported this idea  ·  Oct 10, 2024

3. Sort options for Real Time and Schedule Manager

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Kierron supported this idea  ·  Oct 10, 2024

4. WFM Pro - Able to sort the schedule by agent/start time

   17 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Kierron supported this idea  ·  Oct 10, 2024

5. Enhance Agent States

   61 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kierron supported this idea  ·  Sep 6, 2024

6. Agent Adherence grace period

   4 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kierron supported this idea  ·  Aug 1, 2024

7. More Agent info in Dashboards

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   Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kierron supported this idea  ·  Aug 1, 2024

8. Schedule Adherence

   2 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kierron supported this idea  ·  Aug 1, 2024

9. Increase the limit of widgets on the dashboard.

   3 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kierron supported this idea  ·  Aug 1, 2024

10. Allow supervisor to move agent into available status.

    13 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Kierron supported this idea  ·  Aug 1, 2024

11. Monthly view in schedule manager

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Kierron supported this idea  ·  Aug 1, 2024

12. Metrics Summary Dashboard Widget - Need to Include a 'Refusal Reason' Metric

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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    Kierron shared this idea  ·  Aug 1, 2024

13. Add an adherence widget to the dashboard

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Kierron supported this idea  ·  Aug 1, 2024