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← RingCentral Ideas

Settings and activity

10 results found

  1. Enhance Agent States

    36 votes

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    New  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kierron supported this idea  · 

  2. Agent Adherence grace period

    4 votes

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    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  3. More Agent info in Dashboards

    3 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  4. Schedule Adherence

    2 votes

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    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  5. Increase the limit of widgets on the dashboard.

    2 votes

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    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  6. Allow supervisor to move agent into available status.

    12 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kierron supported this idea  · 

  7. Month on Month Seeking (Forward/Backwards) button for Schedule/Intraday Manager

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kierron shared this idea  · 

  8. Monthly view in schedule manager

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Metrics Summary Dashboard Widget - Need to Include a 'Refusal Reason' Metric

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  10. Add an adherence widget to the dashboard

    2 votes

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    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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