← RingCentral Ideas

Settings and activity

13 results found

  1. Month on Month Seeking (Forward/Backwards) button for Schedule/Intraday Manager

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kierron supported this idea  · 
    Kierron shared this idea  · 

  2. WFM Pro - Hierarchy View within Schedule Manager

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kierron supported this idea  · 

  3. Sort options for Real Time and Schedule Manager

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kierron supported this idea  · 

  4. WFM Pro - Able to sort the schedule by agent/start time

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kierron supported this idea  · 

  5. Enhance Agent States

    44 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kierron supported this idea  · 

  6. Agent Adherence grace period

    4 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kierron supported this idea  · 

  7. More Agent info in Dashboards

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kierron supported this idea  · 

  8. Schedule Adherence

    2 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kierron supported this idea  · 

  9. Increase the limit of widgets on the dashboard.

    2 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kierron supported this idea  · 

  10. Allow supervisor to move agent into available status.

    13 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kierron supported this idea  · 

  11. Monthly view in schedule manager

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kierron supported this idea  · 

  12. Metrics Summary Dashboard Widget - Need to Include a 'Refusal Reason' Metric

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kierron shared this idea  · 

  13. Add an adherence widget to the dashboard

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kierron supported this idea  ·