Settings and activity

5 results found

1. RingCX and ACE | Option to control what is heard in call recording in ACE

   6 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jason commented  ·  May 21, 2026  ·  Edit…  ·  Delete…

   This is a key feature that is needed.

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2. Wrap Time / After Contact Work

   156 votes

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   Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  May 14, 2026

3. Search by Phone Number (Insights Tab)

   1 vote

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  May 7, 2026

4. Allow User to Ask AI Anything In the Investigate Side Panel

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  Mar 26, 2026

5. In RingSense, let your customer choose call types from other industries in the organization settings

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  Nov 17, 2025