Enable users to attach a quality scorecard and CSAT survey to a Tracker within the ACE Portal.

If Trackers are intended to surface the moments that matter most in the customer journey, connecting a scorecard would show how effectively the company responded in that moment. Linking the related CSAT feedback would add the customer’s perspective, providing a complete view of both operational performance and customer sentiment.

Together, these capabilities would create a closed-loop communication engine that helps teams identify service gaps, recognize emerging risks, and proactively engage customers before an issue becomes an escalation or contributes to customer loss.