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  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    673 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Daniel supported this idea  · 

  2. Details of Refused calls in Analytics report

    35 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Daniel commented  · 

    Can we get this in 2026 please!

    Daniel supported this idea  ·