Details of Refused calls in Analytics report
Specific details on getting accurate Refused calls in the Analytics report. If possible, Kindly include logs on where the specific refused call originated.
7
votes
Elijah
shared this idea
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Michelle
commented
I agree, if your user(s) are in multiple queues, they get counted against if they are on a queue call from another queue and unable to answer a call coming from another queue. We really need to understand what calls a user refuses that actually ring to them, and this metric should do that and it does not.