Details of Refused calls in Analytics report
Specific details on getting accurate Refused calls in the Analytics report. If possible, Kindly include logs on where the specific refused call originated.
11
votes
Elijah
shared this idea
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Michelle
commented
I agree, if your user(s) are in multiple queues, they get counted against if they are on a queue call from another queue and unable to answer a call coming from another queue. We really need to understand what calls a user refuses that actually ring to them, and this metric should do that and it does not.