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11 results found

  1. Agent dashboards

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Shannon shared this idea  · 

  2. Fix Browser Refresh Logging Agents Out Of CX

    32 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Shannon supported this idea  · 

  3. Dequeue setting per queue

    48 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Shannon supported this idea  · 

  4. Dark mode feature

    41 votes

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    5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Dark mode is now supported with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.


    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Shannon supported this idea  · 

  5. Enhancement Request to show all extensions in the Corporate Directory

    13 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Shannon supported this idea  · 

  6. dashboards data refresh time

    60 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Shannon supported this idea  · 

  7. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    74 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Shannon supported this idea  · 

  8. View Ring CX Realtime dashboards in minutes and seconds.

    87 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Shannon supported this idea  · 

  9. To filter the report for "Today" and be able to select a specific time range.

    6 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Shannon supported this idea  · 

  10. share dashboard

    15 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Shannon supported this idea  · 

  11. Ability to cancel or extend after call wrap

    59 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Shannon supported this idea  ·