It is very hard to do analytics when this is not reported. We intentionally weed out leads that are not qualified by using the IVR and if they answer we have them choose an option that either qualifies them or disqualifies them. If they choose the disqualifying option it goes directly to VM. We need to know how many of unqualified leads we are getting, so we can modify our ads. Also the qualified leads get forwarded to a specialist, if they don't pick up it goes to VM. So we have no clue how many qualified leads are going to VM compared to the ones going to VM because they were disqualified. So we have no way to know if they are doing their job, or if we need to hire another person to make sure the qualified leads are boing answered.
Wendy
supported this idea
·
It is very hard to do analytics when this is not reported. We intentionally weed out leads that are not qualified by using the IVR and if they answer we have them choose an option that either qualifies them or disqualifies them. If they choose the disqualifying option it goes directly to VM. We need to know how many of unqualified leads we are getting, so we can modify our ads. Also the qualified leads get forwarded to a specialist, if they don't pick up it goes to VM. So we have no clue how many qualified leads are going to VM compared to the ones going to VM because they were disqualified. So we have no way to know if they are doing their job, or if we need to hire another person to make sure the qualified leads are boing answered.