I agree with the concerns mentioned above. Since the latest RC update, the repeated “Call logged” notifications have made it more difficult to complete call documentation efficiently. The banners frequently appear while I’m selecting the Call Result and Disposition fields, which adds extra clicks and interrupts the normal workflow.
Automatic call logging is helpful, but it would be great if the confirmation could be less disruptive. Having the option to turn the notification off, move it away from the Call Log fields, have it automatically disappear after a few seconds, or limit it to one notification per call would make the process much smoother.
These changes would allow us to focus more on accurately completing our call documentation and assisting the customer without unnecessary interruptions.
Jacqueline
supported this idea
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I agree with the concerns mentioned above. Since the latest RC update, the repeated “Call logged” notifications have made it more difficult to complete call documentation efficiently. The banners frequently appear while I’m selecting the Call Result and Disposition fields, which adds extra clicks and interrupts the normal workflow.
Automatic call logging is helpful, but it would be great if the confirmation could be less disruptive. Having the option to turn the notification off, move it away from the Call Log fields, have it automatically disappear after a few seconds, or limit it to one notification per call would make the process much smoother.
These changes would allow us to focus more on accurately completing our call documentation and assisting the customer without unnecessary interruptions.