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  1. conditions: having teams calls + RC EA in teams active and logged in.

    as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

    example 1:
    when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

    example 2:
    Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

    47 votes

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    New  ·  1 comment  ·  Integrations  ·  Admin →
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  2. Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes

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  3. Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    10 votes

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  4. Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes

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  5. Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app

    8 votes

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  6. Allow reliable delivery of notifications via Verizon SMS

    20 votes

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  7. Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes

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  8. 9 votes

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  9. Since the business is adding an existing device to their RingCentral account, it would be very helpful if there's some sort of Flag or Warning that will show on the actual desk phone when they add it to their RingCentral account that will tell them the device is already registered on another account instead of them calling support. It will save more time for them instead of trying to register a device that cannot be registered since it is already added to a different account.

    9 votes

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  10. Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.

    7 votes

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  11. For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    4 votes

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  12. Hello,

    My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

    With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

    My proposal is to add an automation/configuration within RingCentral…

    12 votes

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  13. The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    11 votes

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  14. For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

    12 votes

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  15. Can we request for ACO App version for Windows ARM system?

    3 votes

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  16. Need to get the AI transcribed notes from RC app to RC for Salesforce

    3 votes

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  17. "Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.

    10 votes

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  18. Ability to send Fax through RC for Hubspot Extension and to reflect the activity on Hubspot

    2 votes

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  19. Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories

    Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.

    Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.

    Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX…

    6 votes

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  20. The customer initially wanted to sync their Salesforce contacts into RingCentral. They can import their contacts; manually but not in a way that it syncs where newly added contacts in Salesforce will also be added to RingCentral.

    3 votes

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