643 results found
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Allow for Call Transcripts to be Backed Up via RC Archiver
We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).
17 votes -
18 votes
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Unknown Contact Creation
Provide more settings to be able to turn off contact creation for unknown numbers
16 votes -
Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact
Use case:
Reps qualify leads in Salesforce. When a lead is qualified, they convert the lead into an account/contact/opportunity and transfer the call to account execs.
Often times, when an account exec gets the call, the record associated with the call in the 'Name' field is the lead record instead of the contact record. When the call concludes, a task is created automatically where the AE sets the call disposition and adds any relevant notes.
Since the Name (whoId) is the lead, the call record (task) does not show up under the contact's activity and since the lead has already…5 votes -
Remove the RingCentral notification from the Teams app activities channel
The end-user prefers not to have RingCentral notifications on their Teams app activities channel. Currently, we do not have the option on RingCentral side to remove or disable it.
3 votes -
HubSpot Video Meeting Scheduler
RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites
11 votes -
Integration Console - Salesforce connect
Connect the Salesforce to the integration console for enhanced integration features with RingCentral
16 votes -
HubSpot: Automatic Ticket Creation
Create tickets automatically for calls using the HubSpot Integration
10 votes -
Call Park for RingEX HubSpot
Allow users to park calls within the Integraiton
7 votes -
User Context Logging for SMS in HubSpot integration
By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:
[Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)
It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.
4 votes -
Sync Hubspot contacts with RingCentral
Sync Hubspot contacts with RingCentral to display them under 'Contacts'
https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365
4 votes -
Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs
The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.
8 votes -
Browser generated notification in the windows system tray or the browser icon in the taskbar to flash for incoming calls or SMS
Browser generated notification in the windows system tray or the browser icon in the taskbar to flash for incoming calls or SMS
3 votes -
App Connect : multiple contacts
Auto log calls to all matching contacts (multiple contacts)
6 votes -
Display Extension DND Status in RingCentral Admin Portal
Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.
This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:
A visual indicator (e.g., icon or label) showing…
12 votes -
RingCentral Pop-up modification in Salesforce
Salesforce integration with RingCentral, they want to edit and modify the RingCentral pop-up softphone to have the same fields as the Log A Call option in Salesforce, wants to add Last Touchpoint and other customer details for more simpler use
2 votes -
Correct information logging for AppConnect (PipeDrive) for Beetexting SMS
The customer would like to be able to log the correct information (i.e., the correct senders) for shared SMS in Beetexting. This would be helpful for organization and data retrieval purposes. This can greatly contribute to internal workflow for companies that utilize the following CRMs and applications.
7 votes -
SCIM Email Mapping
They would like to have an option to change the email address in notifications when settings up the User Provisioning - SCIM
2 votes -
HubSpot Inbox Feature
Utilize RingCentral for HubSpot with the HubSpot inbox feature
6 votes -
Extracting more RingSense Data via Reports or API
We want to find a way to extract the reports already found under RingSense (CSAT, etc), and specifically call quality and CSAT scores like how reports from RingCX Analytics can be sent to an S3 bucket or e-mail via schedule; if not possible, then we can also perform API calls, but the current API seems limited and does not provide the full array of information found in the dashboards.
6 votes
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