675 results found

1. Remove nonsense webpage when RC Desktop plugin fails

   Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
   Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
   Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
   Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
   We have a thousand non-technical users in this position.

   Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.

   We are currently working on a re-direct but this really should not be our job .........

   Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
   Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
   Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
   Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
   We have a thousand non-technical users in this position.

   Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.

   We are… more

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   22 votes

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   New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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2. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

   Use case:
   Reps qualify leads in Salesforce. When a lead is qualified, they convert the lead into an account/contact/opportunity and transfer the call to account execs.
   Often times, when an account exec gets the call, the record associated with the call in the 'Name' field is the lead record instead of the contact record. When the call concludes, a task is created automatically where the AE sets the call disposition and adds any relevant notes.
   Since the Name (whoId) is the lead, the call record (task) does not show up under the contact's activity and since the lead has already been converted, the call record (task) doesn't show up under the lead either.

   Use case:
   Reps qualify leads in Salesforce. When a lead is qualified, they convert the lead into an account/contact/opportunity and transfer the call to account execs.
   Often times, when an account exec gets the call, the record associated with the call in the 'Name' field is the lead record instead of the contact record. When the call concludes, a task is created automatically where the AE sets the call disposition and adds any relevant notes.
   Since the Name (whoId) is the lead, the call record (task) does not show up under the contact's activity and since the lead has already… more

   16 votes

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3. Allow for Call Transcripts to be Backed Up via RC Archiver

   We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).

   18 votes

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4. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   Issue:
   When users send SMS messages via the Dynamics integration, selected contact names revert to displaying only phone numbers after the message is sent. This occurs across all users and contradicts documented expected behavior.

   Requested Enhancement:
   Ensure Dynamics contact names persist across SMS conversations, conversation lists, and logged records for the full SMS lifecycle.

   6 votes

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5. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts
   18 votes

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6. Unknown Contact Creation

   Provide more settings to be able to turn off contact creation for unknown numbers

   17 votes

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7. Caller ID for Call Queue Pick up members

   Call queue non-members and pickup members should have the option to use the call queue Caller ID, even if they are not part of the call queue.

   4 votes

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8. Integration Console - Salesforce connect

   Connect the Salesforce to the integration console for enhanced integration features with RingCentral

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   21 votes

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9. Remove the RingCentral notification from the Teams app activities channel

   The end-user prefers not to have RingCentral notifications on their Teams app activities channel. Currently, we do not have the option on RingCentral side to remove or disable it.

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   3 votes

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10. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    11 votes

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11. Set up Microsoft dynamics 365 to RingCentral mobile app

    Set up Microsoft dynamics 365 to RingCentral mobile app.

    3 votes

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12. RingCentral Pop-up modification in Salesforce

    Salesforce integration with RingCentral, they want to edit and modify the RingCentral pop-up softphone to have the same fields as the Log A Call option in Salesforce, wants to add Last Touchpoint and other customer details for more simpler use

    4 votes

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13. archiver

    Using the Archiver feature, specific to Smarsh it would be very helpful if you can customize the data or make certain data fields more descriptive when sending the data to Smarsh. Currently the data is sent as is and once the data flows into Smarsh many of the data fields are blank are use general terms. For example, allowing for the users first name and last name to flow through would be extremely helpful.

    3 votes

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14. Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs

    The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.

    10 votes

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15. Sync Hubspot contacts with RingCentral

    Sync Hubspot contacts with RingCentral to display them under 'Contacts'

    https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365

    5 votes

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16. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    10 votes

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17. App Connect : multiple contacts

    Auto log calls to all matching contacts (multiple contacts)

    7 votes

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18. Zendesk SMS logging

    Since we support messaging (SMS) on Zendesk integration, we should have the feature for SMS logging.

    2 votes

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19. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    7 votes

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20. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
    • Ensure the preview window loads properly and does not freeze or display outdated information.

    Business Impact:

    • Users rely on accurate caller information for timely and efficient customer engagement.
    • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

    Environment:

    • Integration: RingCentral for HubSpot
    • Affected Users: Multiple HubSpot users handling inbound calls
    • Behavior: Intermittent loading issues and outdated caller data in preview window

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for… more
    4 votes

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