714 results found

1. Hubspot multiple window

   • Using multiple Hubspot windows for work efficiency and leave it open at the same time when making or receiving calls
   • Notification popup for calls are showing on all windows instead of just 1
   Goal : Only pop up the call to 1 window or 1st window/tab instead of all the open window/tab

   10 votes

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   New  ·  11 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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2. Remove nonsense webpage when RC Desktop plugin fails

   Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
   Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
   Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
   Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
   We have a thousand non-technical users in this position.

   Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.

   We are currently working on a re-direct but this really should not be our job .........

   Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
   Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
   Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
   Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
   We have a thousand non-technical users in this position.

   Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.

   We are… more

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   24 votes

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3. salesforce queue sms

   At the moment, selecting a call queue number as the SMS caller ID is not supported in RingEX for Salesforce. Having this would help our operations be more streamlined and prevent the team from having to toggle back and forth between Salesforce and the app.

   13 votes

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4. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

   Use case:
   Reps qualify leads in Salesforce. When a lead is qualified, they convert the lead into an account/contact/opportunity and transfer the call to account execs.
   Often times, when an account exec gets the call, the record associated with the call in the 'Name' field is the lead record instead of the contact record. When the call concludes, a task is created automatically where the AE sets the call disposition and adds any relevant notes.
   Since the Name (whoId) is the lead, the call record (task) does not show up under the contact's activity and since the lead has already been converted, the call record (task) doesn't show up under the lead either.

   Use case:
   Reps qualify leads in Salesforce. When a lead is qualified, they convert the lead into an account/contact/opportunity and transfer the call to account execs.
   Often times, when an account exec gets the call, the record associated with the call in the 'Name' field is the lead record instead of the contact record. When the call concludes, a task is created automatically where the AE sets the call disposition and adds any relevant notes.
   Since the Name (whoId) is the lead, the call record (task) does not show up under the contact's activity and since the lead has already… more

   16 votes

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5. Documentation for Call Disposition / Call Result field values in RingCentral for Salesforce

   We use the RingCentral for Salesforce integration and are building reporting logic based on the Call Disposition field ("Call Result") that your managed package writes to Task records.
   We see values like: Answered, Missed, Answered Elsewhere, Voicemail, Reply, No Answer, Connected, Declined, Call connected, IP Phone Offline, Disconnected, Ringing, and Blocked.
   Is there documentation that defines each of these Call Disposition values — specifically what call scenario or outcome triggers each one? We need this to ensure our automation accurately categorizes inbound calls as connected vs. missed.

   6 votes

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6. Issue when porting numbers when Teams is enabled on RC temporary phone number

   If Teams is enabled for a RingCentral users and you want to port the RingCentral users original phone number, the RC temporary phone number assigned to the user cannot be found when you search for it under the "Assigned To" field in port form in the RC portal. If you disable Teams, then the phone number can be found when searching for it under the "Assigned To' Field on the port form. Asking to have a change implemented, so we can search and find RC temporary phone numbers in the "Assigned To" field on the port form when Teams is enabled for the RC user.

   If Teams is enabled for a RingCentral users and you want to port the RingCentral users original phone number, the RC temporary phone number assigned to the user cannot be found when you search for it under the "Assigned To" field in port form in the RC portal. If you disable Teams, then the phone number can be found when searching for it under the "Assigned To' Field on the port form. Asking to have a change implemented, so we can search and find RC temporary phone numbers in the "Assigned To" field on the port form when Teams is… more

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   5 votes

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7. Allow for Call Transcripts to be Backed Up via RC Archiver

   We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).

   18 votes

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8. monitoring end device

   Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.

   Overview:
   Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.

   Requested Capabilities:

   Device Event API Endpoints
   - Registration / Unregistration events
   - Network status changes (reachable/unreachable)
   - Device error/failure alerts

   Call Quality Metrics API
   - MOS (Mean Opinion Score) per call/session
   - Jitter, latency, packet loss statistics
   - Aggregated SLA compliance reports

   Integration Support
   - RESTful API with JSON payloads
   - Webhooks for real-time event push
   - Compatibility with third-party monitoring tools (SolarWinds, Splunk, etc.)

   Proactive Monitoring: Detect failing phones or poor call quality before impacting customers.
   Centralized Visibility: Consolidate RingCentral voice metrics into existing NMS tools
   SLA Assurance: Track MOS and network KPIs against RingCentral’s QoS targets
   Operational Efficiency: Reduce troubleshooting time across hundreds of retail store endpoints

   Futuristic Vision:
   This API would allow enterprises to treat RingCentral voice endpoints as first-class monitored devices, with real-time telemetry feeding into IT dashboards. It aligns with modern observability practices and strengthens RingCentral’s position as a trusted enterprise-grade UCaaS provider.

   Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.

   Overview:
   Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.

   Requested Capabilities:

   Device Event API Endpoints
   - Registration / Unregistration events
   - Network status changes (reachable/unreachable)
   - Device error/failure alerts

   Call Quality Metrics API
   - MOS (Mean Opinion Score) per call/session
   - Jitter, latency, packet loss statistics
   - Aggregated SLA compliance reports

   Integration Support
   - RESTful API… more

   4 votes

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9. Hubspot should not show SMS delivered if it's blocked by RingCentral

   Currently, SMS that are blocked by RingCentral, for example using link shortener are still showing as sent in Hubspot. We think that if the SMS is blocked then it should not show up on the record or should show up with some indication it was blocked and not received if this is possible.

   5 votes

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10. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts
    20 votes

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11. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

    Issue:
    When users send SMS messages via the Dynamics integration, selected contact names revert to displaying only phone numbers after the message is sent. This occurs across all users and contradicts documented expected behavior.

    Requested Enhancement:
    Ensure Dynamics contact names persist across SMS conversations, conversation lists, and logged records for the full SMS lifecycle.

    6 votes

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12. RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up

    RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up for all users

    5 votes

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13. Unknown Contact Creation

    Provide more settings to be able to turn off contact creation for unknown numbers

    17 votes

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14. Log tasks under the actual user who performed the action

    1. Currently this is a known limitation to the SF connection in integration console.
    2. Once a sf env is connected in the integration console, the CTI apps will use the integration console backend to proxy the sf requests. This makes all these requests use the admin's token that was used to connect the env to the integration console.
    3. Because now all requests are using the admin's tokne, the tasks created are all created by the admin. Although the service makes an effort make the owner the user who handled the call, but not sure if that works for all cases, especially if the call was logged with AAL instead of with CTI app.

    If the customer absolutely needs the tasks to be created by the users, then disconnect the sf env from integration console. That will force the CTI apps to use native CTI interface to create tasks, which will be using each user's session instead. However, that will block them from using AAL.

    1. Currently this is a known limitation to the SF connection in integration console.
    2. Once a sf env is connected in the integration console, the CTI apps will use the integration console backend to proxy the sf requests. This makes all these requests use the admin's token that was used to connect the env to the integration console.
    3. Because now all requests are using the admin's tokne, the tasks created are all created by the admin. Although the service makes an effort make the owner the user who handled the call, but not sure if that works for all cases, especially… more
    4 votes

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15. Caller ID for Call Queue Pick up members

    Call queue non-members and pickup members should have the option to use the call queue Caller ID, even if they are not part of the call queue.

    4 votes

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16. RC Video Meeting as Default Video Provider in Google Calendar / Workspace Events

    Customer would like to use only RC Video Meeting as Video Provider in the Google Calendar event to prevent users for scheduling a meeting and using Google Meet as Video Provider.

    2 votes

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17. Integration Console - Salesforce connect

    Connect the Salesforce to the integration console for enhanced integration features with RingCentral

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    21 votes

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18. View the SMS complete conversation once archived

    Currently, SMS messages are archived individually.

    It would be beneficial to have an option to archive the entire SMS conversation instead of each message separately.

    2 votes

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19. Remove the RingCentral notification from the Teams app activities channel

    The end-user prefers not to have RingCentral notifications on their Teams app activities channel. Currently, we do not have the option on RingCentral side to remove or disable it.

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    3 votes

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20. [VDI Optimization] RingCentral Media Provider Plugin for 10ZiG NOS (Omnissa Horizon)

    RingCentral Omnissa Plugin for the 10Zig of will be released in Q2.
    Once we finish integration and testing cycles, 10Zig and we'll add builds to our download websites.

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    1 vote

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