Settings and activity

4 results found

1. Show Indicator for Inbound Queue Callback on Agent Side

   6 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Javed commented  ·  Jul 6, 2026  ·  Edit…  ·  Delete…

   Would love this feature ! good suggestion Ryan.

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   Javed supported this idea  ·  Jul 6, 2026

2. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   130 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Javed supported this idea  ·  Feb 4, 2026

3. Add Native Workforce Management (WFM) & Forecasting to RingCentral RingCX

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   8 votes

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   New  ·  0 comments  ·  RingCX » AI WFM  ·  Delete…  ·  Admin →
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   Javed supported this idea  ·  Jan 22, 2026

4. RingCX for Salesforce integration to RingCentral Desktop App

   8 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Javed supported this idea  ·  Sep 10, 2025