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Settings and activity

9 results found

  1. Feature Request: Configurable Agent “Working” State Timeout

    14 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Javed supported this idea  · 

  2. Robo calls and Spam caller detection

    25 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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  3. RingCx Agent non-activity (Idle) for an amount of time - to change status to any unavailable state

    9 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  4. call back to follow queue business hours

    26 votes

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    New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  5. RingCX-Restrict Recording URLs in Reports via Admin Roles

    94 votes

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    Under Review  ·  17 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  6. Show Indicator for Inbound Queue Callback on Agent Side

    6 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Admin →
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    Javed commented  · 

    Would love this feature ! good suggestion Ryan.

    Javed supported this idea  · 

  7. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    137 votes

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    Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  8. Add Native Workforce Management (WFM) & Forecasting to RingCentral RingCX

    8 votes

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    New  ·  0 comments  ·  RingCX » AI WFM  ·  Admin →
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  9. RingCX for Salesforce integration to RingCentral Desktop App

    8 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Admin →
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    Javed supported this idea  ·