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1. Call Queue Analytics > Agent "accepting calls" time tracking

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jason commented  ·  Feb 26, 2026  ·  Edit…  ·  Delete…

   It's crazy that this isn't a metric that's tracked. How can we tell who's logged into the call queue if there's no reporting around this?

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   Jason supported this idea  ·  Feb 26, 2026