This is 100% needed! Right now if all agents are busy and caller enters q and then hangs up, this missed call is not visible anywhere except reports! A lot of missed opportunities as users have no idea this caller was in q and hung up b/c of long wait times. These calls are only visible in reports, but it should show up in the call logs of all users on the RC app!
Kathan
supported this idea
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This is 100% needed! Right now if all agents are busy and caller enters q and then hangs up, this missed call is not visible anywhere except reports! A lot of missed opportunities as users have no idea this caller was in q and hung up b/c of long wait times. These calls are only visible in reports, but it should show up in the call logs of all users on the RC app!