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  1. Visibility of missed calls from call queue on the RingCentral app

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kathan commented  · 

    This is 100% needed! Right now if all agents are busy and caller enters q and then hangs up, this missed call is not visible anywhere except reports! A lot of missed opportunities as users have no idea this caller was in q and hung up b/c of long wait times. These calls are only visible in reports, but it should show up in the call logs of all users on the RC app!

    Kathan supported this idea  ·