Skip to content
← RingCentral Ideas

Settings and activity

1 result found

  1. Visibility of missed calls from call queue on the RingCentral app

    36 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Kathan commented  · 

    This is 100% needed! Right now if all agents are busy and caller enters q and then hangs up, this missed call is not visible anywhere except reports! A lot of missed opportunities as users have no idea this caller was in q and hung up b/c of long wait times. These calls are only visible in reports, but it should show up in the call logs of all users on the RC app!

    Kathan supported this idea  ·