← RingCentral Ideas

Settings and activity

9 results found

  1. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    42 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    William supported this idea  · 

  2. Sync RingCentral Desktop Application With RingCX

    155 votes
    Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    William supported this idea  · 

  3. Hyperlink ability in Comments and/or Disposition area

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    William shared this idea  · 

  4. Email reply positioning

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    William shared this idea  · 

  5. RingSense call URL to populate in RCX for later review

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    William shared this idea  · 

  6. Customer Profile Field Customization

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    William shared this idea  · 

  7. Move from generic email profile to existing or new Customer Profile

    23 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    William shared this idea  · 

  8. Adding the ability to add attachments to a disposition or conversation comment field

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    William shared this idea  · 

  9. Agent Script/Custom Field Recording Delivery

    32 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    William supported this idea  ·