Settings and activity
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33 votesWilliam
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Yulia,
If you are reviewing a customer identity on the right, or even in the active area in the center of the screen while working an active message, the most recent email reply and/or forwarded email is displayed at the bottom of the viewable thread. I propose that below the original message, have the newest email show up first, as it's the most recent communication.
Please see thread ID 681e2af4b8ba220007bd6251 as an example.
Screenshot of the customer email, and then (oldest to newest) the subsequent email correspondences is attached.