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Settings and activity

15 results found

  1. Dashboard for agents in RingCX | Agent platform.

    44 votes

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    William supported this idea  · 

  2. call offers for the longest wait time

    193 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    William supported this idea  · 

  3. All Messages Conversation Search Enhancement

    19 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    William shared this idea  · 

  4. Email reply positioning

    2 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    William commented  · 

    Yulia,

    If you are reviewing a customer identity on the right, or even in the active area in the center of the screen while working an active message, the most recent email reply and/or forwarded email is displayed at the bottom of the viewable thread. I propose that below the original message, have the newest email show up first, as it's the most recent communication.

    Please see thread ID 681e2af4b8ba220007bd6251 as an example.

    Screenshot of the customer email, and then (oldest to newest) the subsequent email correspondences is attached.

    William shared this idea  · 

  5. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    William supported this idea  · 

  6. Present most recent reply to email thread first

    14 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    William supported this idea  · 

  7. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    53 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    William supported this idea  · 

  8. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    74 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    William supported this idea  · 

  9. Sync RingCentral Desktop Application With RingCX

    249 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    William supported this idea  · 

  10. Hyperlink ability in Comments and/or Disposition area

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    William shared this idea  · 

  11. RingSense call URL to populate in RCX for later review

    1 vote

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Admin →
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    William shared this idea  · 

  12. Customer Profile Field Customization

    1 vote

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    William shared this idea  · 

  13. Move from generic email profile to existing or new Customer Profile

    28 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    William shared this idea  · 

  14. Adding the ability to add attachments to a disposition or conversation comment field

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    William shared this idea  · 

  15. Agent Script/Custom Field Recording Delivery

    33 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    William supported this idea  ·