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  1. bye

    29 votes

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    New  ·  8 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Nazareth commented  · 

    This is important for the department because it will allow us to review our quality from the client's perspective.

    Nazareth supported this idea  · 

  2. session id

    7 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Nazareth commented  · 

    The Session IDs allow us to gain more context from the information that RingCentral provides, helping us to better understand the process and how we can improve in certain areas

    Nazareth supported this idea  ·