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bye

It would be great if reporting indicated which side sends the BYE in a call. It would be very useful in troubleshooting users' problem calls. This information should be able to be pulled from the SBC.

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Hilary shared this idea  ·   ·  Report…  ·  Admin →
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  • Leticia commented  ·   ·  Report

    The PO Team TLs needs to verify this to accurately determine whether it is necessary to review our processes and scripts to avoid this situation as much as possible, both on our side and on the Customers' side.

  • Katerine commented  ·   ·  Report

    It would be a valuable tool for controlling such situations.

  • Astrid commented  ·   ·  Report

    It would be very helpful to have access to this information from within our reports.

  • Santiago commented  ·   ·  Report

    Very important to determine issues and how we can fix them.

  • Leonardo commented  ·   ·  Report

    It would be very useful in troubleshooting users' problem calls.

  • Nazareth commented  ·   ·  Report

    This is important for the department because it will allow us to review our quality from the client's perspective.

  • Jean commented  ·   ·  Report

    Absolutely, this is critical for our team!

  • Hilary commented  ·   ·  Report

    This capability would be very valuable to us for when clients complain that one of our agents hung up on them.