5 results found
-
Include "Microphone" and "Speaker" in MOS call card for phone calls
In QOS Analytics for VIDEO we display "Microphone" and "Speaker"
"<div aria-label="Speaker" class="detail-item--k34E8" role="listitem"><div class="title--GOM98">Speaker</div><div class="description--Vdzit"><div>System default speakers</div></div></div>"
This is NOT including in the call card for Phone (only RCV).
Please add in data to show what Speaker and Mic combination was used by a phone user.
Reason for request.
If call MOS is >3.8 we have no way to see if the call was on the internal mic or the headset.14 votes -
KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a
KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a
2 votes -
abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, system can perform callback? and report it
abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, can the system be built to perform a callback? and add it as a reporting metric?
1 vote -
More options for how Quality of Service reports are calculated.
Be able to identify and report calls based on other metrics such as Minimum call quality or maximum length of "Good" call quality. Right now a call is considered "Good" if it disconnects and reconnects every two minutes.
1 vote -
Add a Call Queue Extension Filter on Quality of Service
To easily specify what queue is experiencing poor and moderate calls rather than 1 by 1 checking the extensions and their respective call queues membership.
1 vote
- Don't see your idea?