Settings and activity
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48 votes
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Zibo
supported this idea
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14 votes
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commented
For a communication application in the AI era, the inability to distinguish whether a call was disconnected during the IVR stage or after reaching an extension—while only generating a generic “Missed Call” notification—does not meet the standards expected of modern intelligent communication platforms.
Zibo
supported this idea
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A generic “Missed Call” email can be very misleading for users. For the call recipient, it is impossible to immediately understand why the call was missed or at which stage the call ended.
In cases where the caller hangs up while still in the IVR system, the call does not appear in the RingCentral application, and the phone never rings. As a result, the recipient cannot immediately return the call, which may lead to a missed business opportunity.
When callers later realize that their calls were missed because of limitations in the RingCentral call handling and notification system, it can also negatively affect their confidence in using the platform. This may ultimately cause RingCentral to lose potential users and opportunities as well.
Therefore, we strongly recommend that calls that end during the IVR stage be clearly identified and displayed both in the Missed Call notification emails and within the RingCentral application. Without clearer classification and visibility for such calls, users may find it difficult to rely on the system for accurate call management.