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4 results found

  1. Incoming caller ID for Internal calls

    7 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Austin commented  · 

    We need to resolve a Caller ID issue where external phone numbers are not appearing on RingEX.

    Currently, RingCX correctly displays the caller's actual phone number. However, the moment a call is transferred to RingEX, the Caller ID reverts to "The Union Bank Company." Additionally, any external call made directly to a RingEX user shows the same bank name instead of the caller's number. Our goal is for the original external phone number to be visible on RingEX in all scenarios.

    Austin supported this idea  · 

  2. Preserve Original Caller ID in RingEX → RingCX → RingEX Call Transfers

    8 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Austin supported this idea  · 

  3. Show Caller number when specific extension will transfer the call to another extension

    41 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Austin commented  · 

    It would be nice for call center to see caller ID as we do on the RingEX.

    Austin supported this idea  · 

  4. Remove the option for a customer to print off the chat history

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Austin shared this idea  ·