I support this request. Since the 6.49.1 update, I’ve had the “Call logged” notification appear multiple times during a single call workflow. When it covers the Call Result and Disposition fields, I have to stop documenting the call and dismiss each banner before I can continue.
Automatic call logging is helpful, but the confirmation should not interrupt the steps that follow it. Ideally, we could turn off the banner while keeping automatic logging enabled. If that isn’t possible, displaying one brief confirmation per call in a location that does not cover the fields would make a meaningful difference for representatives who complete call logs throughout the day.
Karen
supported this idea
·
I support this request. Since the 6.49.1 update, I’ve had the “Call logged” notification appear multiple times during a single call workflow. When it covers the Call Result and Disposition fields, I have to stop documenting the call and dismiss each banner before I can continue.
Automatic call logging is helpful, but the confirmation should not interrupt the steps that follow it. Ideally, we could turn off the banner while keeping automatic logging enabled. If that isn’t possible, displaying one brief confirmation per call in a location that does not cover the fields would make a meaningful difference for representatives who complete call logs throughout the day.