Just to add to this, some of us utilize the shared texting feature as a way to communicate with customers on a regular basis. We don’t want this to be treated as service tickets that need to be resolved and put away, but rather continued conversations with the company, utilizing the companies main numbers as opposed to giving out our individual DID’s and preventing the rest of the company from seeing those customer communications.
Avi
supported this idea
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Just to add to this, some of us utilize the shared texting feature as a way to communicate with customers on a regular basis. We don’t want this to be treated as service tickets that need to be resolved and put away, but rather continued conversations with the company, utilizing the companies main numbers as opposed to giving out our individual DID’s and preventing the rest of the company from seeing those customer communications.