Settings and activity

5 results found

1. Analytics Report to show Ringing Timframe

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Feb 27, 2025

2. Need ability to move agents in between queues from phone app

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Nicole shared this idea  ·  Dec 27, 2024

3. Agents using Park groups

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Nicole shared this idea  ·  Dec 27, 2024

4. Requeuing agents

   1 vote

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Nicole shared this idea  ·  Dec 27, 2024

5. Being able to change an agents status through the Real Time Dashboard

   19 votes

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   Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Dec 27, 2024