Skip to content
← RingCentral Ideas

Settings and activity

3 results found

  1. Add multiple email recipient on Call Log Delivery Setting

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Jenn commented  · 

    We rely on reporting to help us manage volumes and member activities, it is crucially important to be able to send a specific call log to multiple individuals. It would also be ideal if we could send different reports to a variety of members. Currently, if you create a saved search call log and want to deliver electronically, the recipient on one is the recipient for all. As an example, if I wanted to send a report to different managers and support staff per each call group in the system.

    Thanks!

    Jenn supported this idea  · 

  2. Custom Greetings library

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Jenn shared this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    661 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Jenn commented  · 

    Based on my research online, it appears a prebuilt report for this exact purpose was available at one point - it was called the Agent Activity Overview report. But I cannot locate it, it must have been removed. Can you please add the ability to report on agent states over a period of time? This is a crucial KPI for a contact center. Thanks!

    Jenn supported this idea  ·