Skip to content
← RingCentral Ideas

Settings and activity

1 result found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    532 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  85 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Jenn commented  · 

    Based on my research online, it appears a prebuilt report for this exact purpose was available at one point - it was called the Agent Activity Overview report. But I cannot locate it, it must have been removed. Can you please add the ability to report on agent states over a period of time? This is a crucial KPI for a contact center. Thanks!

    Jenn supported this idea  ·