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27 results found

  1. Sub Account Architecture within ACE for RingCX

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Jaimie shared this idea  · 

  2. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    27 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Jaimie supported this idea  · 

  3. I would like to see the average score of my calls

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Jaimie supported this idea  · 

  4. Connect RingSense to RingCX admin console for Supervisor management

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Jaimie supported this idea  · 

  5. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Jaimie supported this idea  · 

  6. Recordings Delivery Audio Format

    13 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Admin →
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    Jaimie commented  · 

    If not an option then the ability to deliver recordings with dual perspective is critical!

    Jaimie supported this idea  · 

  7. Include the Live/Connected Abandon Rate on the FTC Compliance Dashboard

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Jaimie shared this idea  · 

  8. Real Time Sentiment Alerts

    4 votes

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    0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    Jaimie supported this idea  · 

  9. Make Agent Assist features easier to access

    13 votes

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    Under Review  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    Jaimie supported this idea  · 

  10. ringcx analytics restrict

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jaimie supported this idea  · 

  11. Real Time Dashboard - Lead Status view

    4 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Jaimie commented  · 

    This eliminates quite a few clicks for the Supervisor to manage their operations for the real time lead where intra-day management is everything!

    Jaimie supported this idea  · 

  12. INTERCEPT

    58 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jaimie supported this idea  · 

  13. Callbacks Moved back to Available Leads if Not Dialed

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Jaimie supported this idea  · 

  14. Ready PENDING-ERR leads

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Jaimie supported this idea  · 

  15. Ability to only show numbers assigned to the sub account to be used as outbound caller ID on RingCX Campaign

    11 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Jaimie commented  · 

    Adding this feature will help prevent errors and streamline workflows

    Jaimie supported this idea  · 

  16. RingCX - Survey report

    30 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jaimie commented  · 

    This is a must have with today's omnichannel CCaaS platforms.

    Jaimie supported this idea  · 

  17. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Jaimie supported this idea  · 

  18. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    29 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Jaimie supported this idea  · 

  19. Quality of Service (QoS) Portal for RingCX Calls

    80 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jaimie supported this idea  · 
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    Jaimie commented  · 

    Loving this idea! I asked for a button to help troubleshoot in an easier fashion, but this would be really great.

  20. Ability to Move or Reposition Admin Users in RingCX Admin

    11 votes

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Admin →
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    Jaimie commented  · 

    This is important! Another use case for the ability to have more parent/child assignment controls by admin users is when a parent no longer holds that role any longer and the ability to have oversight over the children is lost.

    Jaimie supported this idea  · 
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