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6 results found

  1. Make the Knowledge Base for Agent Assist available on demand

    10 votes

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    New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    Jaimie commented  · 

    This is a great idea for so many reasons! Dialing in preview mode is one of them.

    Jaimie supported this idea  · 

  2. Persist KPI Filter Settings Across Analytics Sections

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Jaimie commented  · 

    This is an important feature; along with this and on the same track is to have the Analytics default open up to the subaccount metrics for the specific report that has been selected. When working with over 20 subaccounts, there is too much data and it just doesn't load, or takes too long for a user to want to use the reporting.

    Jaimie supported this idea  · 

  3. Analytics regarding Text Messaging/SMS

    32 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jaimie commented  · 

    100% Critical for an OMNICHANNEL platform

    Jaimie supported this idea  · 

  4. Analytics report for IVR key presses

    55 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Jaimie supported this idea  · 

  5. Allow Analytics Data to be pulled via API

    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Jaimie supported this idea  · 

  6. IVR Path reporting on standard Analytics

    25 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jaimie supported this idea  ·