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12 results found

  1. RingCX - Survey report

    29 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Jaimie commented  · 

    This is a must have with today's omnichannel CCaaS platforms.

    Jaimie supported this idea  · 

  2. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Jaimie supported this idea  · 

  3. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    26 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Jaimie supported this idea  · 

  4. Quality of Service (QoS) Portal for RingCX Calls

    66 votes

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    New  ·  11 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jaimie supported this idea  · 
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    Jaimie commented  · 

    Loving this idea! I asked for a button to help troubleshoot in an easier fashion, but this would be really great.

  5. Ability to Move or Reposition Admin Users in RingCX Admin

    9 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Jaimie commented  · 

    This is important! Another use case for the ability to have more parent/child assignment controls by admin users is when a parent no longer holds that role any longer and the ability to have oversight over the children is lost.

    Jaimie supported this idea  · 

  6. Compliance - Remove my data email button

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jaimie shared this idea  · 

  7. Make the Knowledge Base for Agent Assist available on demand

    11 votes

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    New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    Jaimie commented  · 

    This is a great idea for so many reasons! Dialing in preview mode is one of them.

    Jaimie supported this idea  · 

  8. Persist KPI Filter Settings Across Analytics Sections

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Jaimie commented  · 

    This is an important feature; along with this and on the same track is to have the Analytics default open up to the subaccount metrics for the specific report that has been selected. When working with over 20 subaccounts, there is too much data and it just doesn't load, or takes too long for a user to want to use the reporting.

    Jaimie supported this idea  · 

  9. Analytics regarding Text Messaging/SMS

    35 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jaimie commented  · 

    100% Critical for an OMNICHANNEL platform

    Jaimie supported this idea  · 

  10. Analytics report for IVR key presses

    74 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Jaimie supported this idea  · 

  11. Allow Analytics Data to be pulled via API

    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Jaimie supported this idea  · 

  12. IVR Path reporting on standard Analytics

    31 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jaimie supported this idea  ·