Settings and activity

32 results found

1. RingCX Call Details "Call Termination by Agent or Caller"

   61 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jaimie supported this idea  ·  Jun 5, 2026

2. Add time based variable to holiday configuration

   64 votes

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   Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jaimie supported this idea  ·  Jun 5, 2026

3. transfer

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   69 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jaimie supported this idea  ·  Jun 5, 2026

4. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   90 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jaimie supported this idea  ·  Jun 5, 2026

5. call offers for the longest wait time

   232 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jaimie supported this idea  ·  Jun 5, 2026

6. Sub Account Architecture within ACE for RingCX

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jaimie shared this idea  ·  Apr 21, 2026

7. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   27 votes

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   Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jaimie supported this idea  ·  Apr 21, 2026

8. I would like to see the average score of my calls

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jaimie supported this idea  ·  Apr 21, 2026

9. Connect RingSense to RingCX admin console for Supervisor management

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jaimie supported this idea  ·  Apr 21, 2026

10. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jaimie supported this idea  ·  Apr 21, 2026

11. Recordings Delivery Audio Format

    13 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jaimie commented  ·  Apr 21, 2026  ·  Edit…  ·  Delete…

    If not an option then the ability to deliver recordings with dual perspective is critical!

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    Jaimie supported this idea  ·  Apr 21, 2026

12. Include the Live/Connected Abandon Rate on the FTC Compliance Dashboard

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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    Jaimie shared this idea  ·  Mar 27, 2026

13. Real Time Sentiment Alerts

    4 votes

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    0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Jaimie supported this idea  ·  Mar 16, 2026

14. Make Agent Assist features easier to access

    13 votes

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    Under Review  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Jaimie supported this idea  ·  Mar 16, 2026

15. ringcx analytics restrict

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jaimie supported this idea  ·  Mar 16, 2026

16. Real Time Dashboard - Lead Status view

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    4 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jaimie commented  ·  Mar 16, 2026  ·  Edit…  ·  Delete…

    This eliminates quite a few clicks for the Supervisor to manage their operations for the real time lead where intra-day management is everything!

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    Jaimie supported this idea  ·  Mar 16, 2026

17. INTERCEPT

    59 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jaimie supported this idea  ·  Mar 16, 2026

18. Callbacks Moved back to Available Leads if Not Dialed

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jaimie supported this idea  ·  Mar 16, 2026

19. Ready PENDING-ERR leads

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jaimie supported this idea  ·  Mar 16, 2026

20. Ability to only show numbers assigned to the sub account to be used as outbound caller ID on RingCX Campaign

    11 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jaimie commented  ·  Dec 18, 2025  ·  Edit…  ·  Delete…

    Adding this feature will help prevent errors and streamline workflows

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    Jaimie supported this idea  ·  Dec 18, 2025