Make Agent Assist features easier to access
The Agent Assist UI during an active call requires the Agent to open the panel to access the feature. If an AI Knowledge Base is associated with a Voice Queue, the panel should open automatically when an agent is connected to a caller -or- there should be a toggle in the Voice Queue General settings to show it automatically or not (meaning: agent has to open the panel manually)
14
votes
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Jay
commented
It seems odd that on digital interactions the panel defaults to being open, yet on the voice interactions the panel defaults to being closed. Ideally, the panel should default to being open on all interactions.