← RingCentral Ideas

Settings and activity

3 results found

  1. Agent Login Time Historial report log time in a hours and minutes decimal instead of showing days hours minutes and seconds instead of s...

    2 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Frank commented  · 

    Super critical

  2. Agent State Log in Analytics Live Report

    5 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank commented  · 

    Yes please , this should be part of any analytics

  3. Pull Login and log out reports

    13 votes
    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank commented  · 

    This is critical when running a contact center as well as call dispositions , no brainer call center 101

    Frank supported this idea  ·