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  1. Idle behavior shows users offline even though they are available and logged into RC.

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Misty commented  · 

    I could not agree more that this needs critical attention. With the management of several remote employees who are available and seeing their status as 'offline' when they are not is illogical. This commonly gets misinterpreted as these employees being logged out of PC and/or NOT working. Having an IDLE status is their true status and should be changed in the software. This keeps the whole team happy. Offline in my opinion indicates the user is logged out of the desktop PC and entirely unavailable for call-taking.

    Misty supported this idea  ·