Settings and activity

6 results found

1. Hyperlink ability in Comments and/or Disposition area

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Mar 16, 2026

2. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

   34 votes

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   New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Mar 2, 2026

3. Create an option within the call script to move the post script summary do a different position in the script.

   1 vote

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  Mar 2, 2026

4. Feature Request: Granular Call Monitoring Permissions for Agent Role

   24 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Oct 8, 2025

5. Add time based variable to holiday configuration

   61 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Jul 28, 2025

6. Sync Real-Time Dashboard Edits After Sharing

   32 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Jul 22, 2025