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4 results found

  1. Dark mode feature

    41 votes

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    5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Dark mode is now supported with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.


    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Jeremy supported this idea  · 

  2. RingCX -- Ability to default "Stay On Call" either on or off

    24 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jeremy supported this idea  · 

  3. Stay on Call - Call Transfers - Toggle Feature

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Jeremy supported this idea  · 

  4. RingSense: Pull in/Filter Calls based on Duration

    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.


    Key benefits of this feature include:


    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions


    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    An error occurred while saving the comment
    Jeremy commented  · 

    This would be very helpful, currently when running reports or averages, these (short calls) score low and are making the reporting skewed.

    Jeremy supported this idea  ·