← RingCentral Ideas

Settings and activity

2 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
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    Bao commented  · 

    Hello, any update on this request? This feature is important for all Admins/Supervisors that are running reports to ensure that there is accountability on productivity and use of time in each state as well as % of availability, not ready, lunch, break, after call work and total login time for payroll validation purposes. Most of the phone cloud applications that I've used have this as a standard report, any way to move this up to higher priority?

    Bao supported this idea  · 

  2. Agent State log by agent, group of agents

    3 votes
    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Bao supported this idea  ·