Settings and activity

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1. Live Transcription on RingCX

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   3 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminAlexey (VP, Product Management - Applications, RingCentral) responded

   Live Transcription is available for agents via Agent Assist feature. See https://support.ringcentral.com/article-v2/configuring-agent-assist-for-ringcx.html?brand=RingCentral&product=RingCX&language=en_US

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   Michelle commented  ·  Mar 24, 2026  ·  Edit…  ·  Delete…

   The option is available in Agent Assist; however, it is not in real-time. It is delayed.

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   Michelle supported this idea  ·  Mar 24, 2026

2. Closed Caption in CX

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Mar 24, 2026