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RingCX: Agent & supervisor experience

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RCX AGENT DIALPAD

RCX Agent Dialpad should be added on Agent Tab in RingCentral App.
This means that the Dialer/Dialpad within RingCX Tab has RingCX CallerID's by default and will have no option to use RingEX lines as OB Caller ID. This will enhance and minimize agent errors when making an outbound call.

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Homert shared this idea  ·   ·  Report…  ·  Admin →
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  • Joe commented  ·   ·  Report

    Yes. Please add asap.

  • Homert commented  ·   ·  Report

    Furthermore, the new RCX Dialpad/Dialer must have an RCX unique color or an RCX name header when it pop to help agent easily distinguish whether it is an RCX dialpad or RingEX.