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Settings and activity

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  1. Change color of lettering to red when agent goes into RNA Status.

    9 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Ana commented  · 

    When an agent goes into RNA status, is there an alert that draws their attention, reminding them to move back to "Available".

  2. Manually assign call back request to agents

    11 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ana commented  · 

    As a manager having this ability will help us in our call center as we cover the US and we have an incident where a remote CSR called a customer on the west coast at 5am because we could not re-assign the call.

    Ana supported this idea  ·