Manually assign call back request to agents
Manager would like the option to assign out callback to agents and then have agents pick up those calls once available
10
votes
Herbert
shared this idea
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Ana
commented
As a manager having this ability will help us in our call center as we cover the US and we have an incident where a remote CSR called a customer on the west coast at 5am because we could not re-assign the call.
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Sarah
commented
This will help the teams understand what kind of calls are coming into the ques and better serve the customer. We still have many customer calling the sales que for delivery, managers, billing, to speak to reps , etc.