Settings and activity

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1. Add the ability for multiple extension to listen to the same call simultaniously

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Alyse supported this idea  ·  Nov 27, 2025

2. For training purposes - allow the trainee to listen to current calls being handles by the trainer - ex having two headsets linked to 1 call

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Alyse shared this idea  ·  Nov 27, 2025

3. Sync RingCentral Desktop Application With RingCX

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   Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Alyse commented  ·  Feb 5, 2025  ·  Edit…  ·  Delete…

   I love this Idea!!

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   Alyse supported this idea  ·  Feb 5, 2025

4. Status change

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Alyse shared this idea  ·  Feb 5, 2025