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Settings and activity

7 results found

  1. Need an enhancement to our call‑handling interface that adds a real‑time hold‑duration timer for agents.

    7 votes

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    Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  2. Call queue notifications

    5 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  3. Notifications for RingSense Tracker

    6 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Compliance commented  · 

    Agreed - Would there also be a way for the report to include what caused the tracker to be triggered?

  4. RingSense: Modifying AI Scores

    30 votes

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    Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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  5. Edit AI Metric Scores

    15 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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  6. Custom Time for DNC

    9 votes

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    New  ·  2 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  7. Ring Sense Customer Scorecard

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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