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  1. Add time based variable to holiday configuration

    18 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Dean commented  · 

    Really curious why this isn't already a feature. All of our previous VOIP softwares had this basic feature where you can set the hours on the holiday for partial hours of operation.

    For example, what does Ring Central expect us to do when our business is closed for half of the day before Thanksgiving? Are we expected to manually change the hours every year for every IVR/Flow and then change them back after the holiday?

    Dean supported this idea  · 

  2. View Ring CX Realtime dashboards in minutes and seconds.

    87 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Dean supported this idea  · 

  3. Sync RingCentral Desktop Application With RingCX

    248 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Dean supported this idea  · 

  4. Sync Real-Time Dashboard Edits After Sharing

    18 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Dean shared this idea  ·