Sales manager Donald Pelletier is experiencing an issue where RingCentral's call monitoring feature stops working when team members patch in external clients during conference calls. This prevents managers from listening to complete calls for quality assurance and coaching purposes, impacting the Sales department's ability to ensure proper job performance.
Kristopher
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Sales manager Donald Pelletier is experiencing an issue where RingCentral's call monitoring feature stops working when team members patch in external clients during conference calls. This prevents managers from listening to complete calls for quality assurance and coaching purposes, impacting the Sales department's ability to ensure proper job performance.