Settings and activity

172 results found

1. outage communication

   5 votes

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

2. Portuguese Language on RingSense for RingCx

   2 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Lariane commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

   Language support in RingSense is key! Thank you.

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   Lariane supported this idea  ·  Nov 6, 2025

3. Ability to map CRM push to selectable objects

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

4. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   26 votes

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   Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

5. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   23 votes

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

6. Calls processed in RingSense should display the Contact Name.

   12 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you so much for your valuable feedback.

   We've now implemented various advanced settings for Salesforce configuration.

   Advanced configuration settings for Salesforce include:

   • Enhanced call title formatting options - choose from Account, Lead, Contact, Opportunity (this feature request)
   • Choose priority list in case there are multiple matching records for the same phone number/email
   • Choose the behavior in case no matching record is found in CRM

   Please follow the instructions in the screenshot to update the relevant settings.

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   Lariane commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

   Is this now available on Ring Cx also? Thank you!

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   Lariane supported this idea  ·  Nov 6, 2025

7. AI keyword script recognition

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

8. Post call summary

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

9. Training and Custom Logic

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

10. Monitor Live RingCentral Video Meeting

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

11. AI Hold Music

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

12. Scheduled Callbacks

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

13. search for frequently asked questions

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

14. English and Spanish message

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

15. Limit Manager Access to Interactions in RingSense

    6 votes

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    Lariane supported this idea  ·  Nov 6, 2025

16. Contact Name AI Note Rename

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

17. Confirmation before ending call

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    2 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

18. call recording and csat scores

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

19. Sync RingCX and RingSense customer data

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

20. Transcripts for Meetings >2 hours

    17 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025