Settings and activity

187 results found

1. Report on Custom Agent State in RingCX

   4 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

2. Dashboard Sharing

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

3. Increase Historical Report Capacity

   7 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

4. View RingCX Dashboards in Softphone-Client

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

5. Wants to see Requeued Calls and Transferred Calls in RingCX Analytics

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

6. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

7. RingCX - Option not to count outbound queue calls within inbound reporting stats

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   Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

8. RCX - Realtime Dashboard Access

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

   Yes, this empowers agents to take accountability and ownership over their work!

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9. View Ring CX Realtime dashboards in minutes and seconds.

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   98 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

10. More Flexible and Customizable Agent Status Options

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane shared this idea  ·  Nov 6, 2025

11. RingCX Audit Log Feature – Agent Status

    9 votes

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

12. Allow supervisor to move agent into available status.

    14 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

13. Visible Agent status on transferring

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

14. Quality of Service (QoS) Portal for RingCX Calls

    68 votes

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    New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

15. Improve Name Recognition for Global Clients

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Lariane shared this idea  ·  Nov 6, 2025

16. Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

    10 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

17. outage communication

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

18. Portuguese Language on RingSense for RingCx

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Lariane commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

    Language support in RingSense is key! Thank you.

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    Lariane supported this idea  ·  Nov 6, 2025

19. Ability to map CRM push to selectable objects

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

20. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    26 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025