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How can we improve RingCX?

RingCX: Realtime & historical analytics

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Report on Custom Agent State in RingCX

Currently, any agent state configured on an Account will show as (empty) vs what is mapped to the underlying base state.

We must display the states customers are expecting to see based on their account setup.

2 votes

Jordan shared this idea · Aug 6, 2025 · Report… · Admin →

New · Aug 6, 2025

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Jordan commented · August 6, 2025 10:41 AM · Report

For context, see image attached.

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- missing state.png 108 KB