Skip to content
← RingCX

How can we improve RingCX?

RingCX: Realtime & historical analytics

Categories

Report on Custom Agent State in RingCX

Currently, any agent state configured on an Account will show as (empty) vs what is mapped to the underlying base state.

We must display the states customers are expecting to see based on their account setup.

4 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Jordan Fishman shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
New  · 

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Martin Tsankov commented  ·   ·  Report

    (empty) is seen because ENGAGED and TRANSITION are just Base states.
    WORKING is both a Base state and a "custom state"

    In order to fix this the RCX team would have to either allow customers to edit the states ENGAGED and TRANSITION, which doesn't sound like a good idea.
    or
    They could map ENGAGED base state to ENGAGED "custom state" but keep it hidden from customers (makes sense). This way you wouldn't see (empty) when reporting on the "custom state"