Settings and activity

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1. Custom Agent State

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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2. Salesforce Integration Call Disposition Subject Default

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Jessica commented  ·  Sep 24, 2025  ·  Edit…  ·  Delete…

   This is a crucial ability and admins should be able to configure the subject line in the integration console through mapping.

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   Jessica supported this idea  ·  Sep 24, 2025